掌握「授權」的藝術
2025年10月6日By Rick Boxx
掌握「授權」的藝術
MASTERING THE ART OF DELEGATION
授權。對某些人來說，授權很簡單，但是對其他人來說，這卻非常困難。「如果你想要把事情做好，就要自己動手！」這是他們的邏輯。如果你習慣於自己完成工作，那麼要將重要的專案交給別人，可能會很有挑戰性。然而，工作的份量通常會遠遠多過於，單獨一個人可以完成的程度。因此，以下是我在學習，要如何將部分的工作責任授權給他人時，所發現很有幫助的四項步驟。
第一步是：意識並承認你需要幫助。我們可以在聖經舊約中，找到很好的例子。摩西在漫長的一天中，審理了許許多多的爭訟案件，他的岳父葉忒羅告誡他：「你這做的不好。你和這些百姓必都疲憊；因為這事太重，你獨自一人辦理不了。」(出埃及記18章17-18節)
摩西之前從來沒有考慮過要授權出去，但是他很快就意識到這件事的價值。如果你最近在工作中，經歷了一些非常漫長的日子，請問問自己：「有沒有我應該要授權出去的工作呢？」
第二步是：教導你的團隊成員，你的指導原則與期望。比爾是銀行總裁，他最出名的是，所經手的貸款從來不會被拖欠。他鮮少遇到逾期的貸款，並且對此引以為豪。如果某筆貸款遲繳了一天，比爾期望他的貸款專員，馬上就會打電話給借款人－就在當天！他的高標準，建立了我以前從未經歷過的期望。
在出埃及記18章20節中，葉忒羅指示摩西：「又要將(神的)律例和法度教訓他們，指示他們當行的道，當做的事。」透過訓練你的團隊，讓他們理解你的價值觀和期望，需要你親自解決的問題，就會隨之減少。
第三步是：選擇有能力、誠實、值得信賴的人。我還是年輕的商業貸款專員時，老闆和我僱用了新的行政助理。在布蘭達入職的第一週，我指派了可能需要花整整一週才能完成的專案。然而，布蘭達在一天之內，就完成了原本一週的工作量，而且達成得非常完美。這位新助理證明了自己誠實、專業，並且值得信賴。我對布蘭達的信任度大幅上升，我也因此發現了授權的力量。她顯著減輕了我的負擔。
正如葉忒羅對摩西所說：「並要從百姓中揀選有才能的人，就是敬畏神、誠實無妄、恨不義之財的人……」(出埃及記18章21節)雇用對的人，對於成功的授權至關重要。
第四步是：建立有效的組織結構，並且開始授權。比爾是五家分行的總裁。他將銀行的業務分為零售與商業兩大塊。我負責商業的部分。每週一，比爾都會分配給我一疊文件，要求我設定完成日期。如果沒有完成，比爾就會打電話給我。銀行因此蒸蒸日上－他也因此有更多時間，享受打高爾夫球的樂趣。
葉忒羅最後這樣建議摩西：「派他們(有才能的人)作千夫長、百夫長、五十夫長、十夫長，管理百姓，叫他們隨時審判百姓，大事都要呈到你這裏……」(出埃及記18章21-22節)
隨著你的事業成長，你需要有可以問責的架構，以及願意授權的態度。透過公平地分配職責，沒有人會感到力不從心，而當複雜或困難的情況出現時，你依然能擁有最終的決定權。
@2025版權所有，經許可改編自"UBN誠信時刻"，關於職場工作中信仰議題的評論。UBN（非常規企業聯盟）是一個服務小型企業界的國際性職場信仰事工。
反省與問題討論
第一、你會如何描述將責任授權出去的意義，無論是在職場還是家庭中呢？這樣做會面臨哪些挑戰呢？
第二、談到將工作任務授權出去，這對你來說有多容易呢？如果有人不願意，將你完全有能力執行的工作授權給你，你會有什麼感受呢？
第三、如果工作沒有被適當授權，可能會產生哪些問題呢？
第四、建立起信任感，在授權工作責任的過程中，為什麼很重要呢？人們辜負了被賦予的信任時，會發生什麼呢？他們值得第二次機會嗎？請解釋你的答案。
挑戰思考
你是喜歡掌控一切，寧願自己動手也不願意授權給別人，以確保工作有達到你的標準的人嗎？在許多情況下，這麼做並沒有錯，除非你承擔了過多的責任。本週，請花些時間評估，自己有多麼善於授權任務出去，這不僅能減輕你的個人負擔，也能讓別人在你無法工作時，有能力接手。與值得信賴的朋友、導師或問責小組討論這個問題，參考他們的觀點，或許會對你有所幫助。
備註：如果你有聖經，想閱讀更多相關的內容，請參考以下的經文 :
申命記1章9-13節
1:9 那時，我對你們說：「管理你們的重任，我獨自擔當不起。
1:10耶和華－你們的神使你們多起來。看哪，你們今日像天上的星那樣多。
1:11 惟願耶和華－你們列祖的神使你們比如今更多千倍，照他所應許你們的話賜福與你們。
1:12 但你們的麻煩，和管理你們的重任，並你們的爭訟，我獨自一人怎能擔當得起呢？
1:13 你們要按着各支派選舉有智慧、有見識、為眾人所認識的，我立他們為你們的首領。」
歷代志下19章5-7節
19:5 又在猶大國中遍地的堅固城裏設立審判官，
19:6 對他們說：「你們辦事應當謹慎；因為你們判斷不是為人，乃是為耶和華。判斷的時候，他必與你們同在。
19:7 現在你們應當敬畏耶和華，謹慎辦事；因為耶和華－我們的神沒有不義，不偏待人，也不受賄賂。」
箴言11章14節
11:14 無智謀，民就敗落；謀士多，人便安居。
箴言27章17節
27:17 鐵磨鐵，磨出刃來；朋友相感也是如此。
傳道書4章9-12節
4:9 兩個人總比一個人好，因為二人勞碌同得美好的果效。
4:10 若是跌倒，這人可以扶起他的同伴；若是孤身跌倒，沒有別人扶起他來，這人就有禍了。
4:11 再者，二人同睡就都暖和，一人獨睡怎能暖和呢？
4:12有人攻勝孤身一人，若有二人便能敵擋他；三股合成的繩子不容易折斷。
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MASTERING THE ART OF DELEGATION
MONDAY MANNAOct 6, 2025
MASTERING THE ART OF DELEGATION
By Rick Boxx
Delegation. For some people it is easy, but for others it can be very difficult. ‘If you want something done right, do it yourself!’ they reason. When you are accustomed to doing work yourself, it can be challenging to turn over valued projects to others. However, often there is more work to be done than one person could possibly accomplish. So, here are four steps I have found helpful in learning to delegate some of the work burden to others.
The first step is: Recognize and admit you need help. We find a good example of this in the Bible’s Old Testament. After Moses had spent a very long day judging legal cases brought before him, his father-in-law, Jethro, cautioned, “What you are doing is not good. You and these people who come to you will only wear yourselves out. The work is too heavy for you; you cannot handle it alone” (Exodus 18:17).
Moses had never considered delegation previously but quickly recognized its value. If you have experienced some very long days at work lately, ask yourself, “Is there work I should be delegating?”
The second step is: Teach your team members your guiding principles and expectations. Bill was a bank president known for his clean loan portfolio. He prided himself on having very few past due loans. If a loan payment was one day late, Bill expected his lenders to call the borrower – that day! His high standards established an expectation different from anything I had previously experienced.
In Exodus 18:20, Jethro directed Moses, “Teach them (God’s) decrees and instructions, and show them the way they are to live and how they are to behave.” By training your team to understand your values and expectations, fewer problems will arise that you must resolve.
The third step is: Choose capable, honest, and trustworthy people. When I was a young commercial lender, my boss and I hired a new executive assistant. On her first week I assigned Brenda a project that could have taken an entire week. Within one day, Brenda had finished a week’s worth of work and had completed it perfectly. Our new assistant proved to be honest, professional, and trustworthy. My trust level in Brenda soared and I discovered the power of delegation. She had significantly lightened my load.
As Jethro told Moses, “But select capable men from all the people—men who fear God, trustworthy men who hate dishonest gain” (Exodus 18:21). Hiring the right people is critical for successful delegation.
The fourth step is: Establish an effective organizational structure and begin delegating. Bill was the president over five branches. He divided the bank’s operations between retail and commercial. I led the commercial side. Every Monday, Bill assigned me a stack of files and required me to set a date for completion. If they were not completed, Bill would call. The bank prospered – and he enjoyed more golf.
Completing his recommendations, Jethro told Moses, “Appoint (capable men) as officials over thousands, hundreds, fifties, and tens. Have them serve as judges for the people at all times, but have them bring every difficult case to you” (Exodus 18:25).
As your business grows, you will need an accountability structure and a willingness to delegate the work. By distributing responsibilities equitably, no one will feel overwhelmed – and you still can have the final word when complex or difficult circumstances arise.
© 2025, Unconventional Business Network. Adapted with permission from “UBN Integrity Moments”, a commentary on faith at work issues. Visit www.unconventionalbusiness.org. UBN is a faith at work ministry serving the international small business community..
Reflection/Discussion Questions
1. How would you describe what it means to delegate responsibilities, whether in the workplace or even in a home environment? What are some challenges in doing this?
2. When it comes to delegating work assignments, how easy is that for you to do? How have you felt if someone was unwilling to delegate work that you were fully capable of performing?
3. What are some of the problems that can arise when work is not properly delegated?
4. Why is establishing a level of trust important in the process of delegating work responsibilities? What happens when people fail to live up to the trust given to them? Are they deserving of getting a second chance? Explain your answer.
Challenge for This Week
Are you a person who likes to be in control, who would rather do work yourself than to delegate to ensure it is done to your standards? In many instances there is nothing wrong with this, unless you are taking too much on your own shoulders.
Take time this week to evaluate how well you do at delegating assignments, not only to lighten your own load but also to prepare others to do the work when you are not available to do it. It might help to discuss this with a trusted friend, mentor, or accountability group to get their perspectives.
NOTE:
If you have a Bible and would like to read more, consider the following passages:
Deuteronomy 1:9-13; 2 Chronicles 19:5-7; Proverbs 11:14, 27:17; Ecclesiastes 4:9-12
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